Monday, July 12, 2004
Recognize the Non-Obvious
Passed an hour at the public library tonight after an ordered exodus for house-showing. There, I picked up Wired Magazine, flipped through a few pages and learned about this:
Among other things, NORA "extends identity recognition with relationship awareness by detecting both obvious and non-obvious relationships." It's the non-obvious part that intrigues me. To the extent that it's obscure information, how is it discoverable? It is pitched like the Sherlock Holmes of software apps bent on digging up the dirt on criminal associations and long-forgotten debauchery. From SRD's site:
NORA delivers unique Relationship Awareness capabilities.
The unique capabilities of NORA to discern obvious and non-obvious relationships in real time against streaming data provides a view through up to 30 degrees of separation that enables an organization to recognize the full value or threat of an identity.
NORA sends messages to subscribers when it finds something of particular interest. The gaming industry, for example, uses NORA as a real-time "trip-wire" to flag high-risk or previously charged cheaters and alert managers that an individual may pose a potential problem and should be watched more closely. The levels of protection gaming enterprises gain from this "trip-wire sensor" reduces the risk, in their case, of fraud.
Thirty degrees, eh? Damn. I'm sure I'm connected to some ex-cons
by fewer than thirty separations. NORA basically infiltrates the
connections with a kind of surveillance, then reports non-obvious associations
for use--I guess--in characterizing prospective employees, scammers, felons,
and plagiarists. But wait, there's more:
Internally, NORA can reveal employees who:
With CRM, NORA uncovers:
- Share the same address with people you've arrested.
- Are related to slip-and-fall victims.
- You've already fired or arrested. [...]
- Relationships between highly profitable and less profitable customers.
- Nature of customer relationships, e.g., family or colleague.
- The network value of your customers.
Amazing. And it manages to do all of this (according to SRD's home page) "while protecting personal privacy." How is that, exactly? I noticed that "relationship awareness" is trademarked, and so I don't want to get into any trouble for bringing this to EWM. It's just that I'm confusing myself by trying to resolve the gap between "awareness" and "non-obvious." Maybe that's where the "value" element comes in. The processing of "non-obvious" into "awareness" is worth something. So we ought to pilot a program in "non-obvious" studies--unaccredited for obscurity's sake, of course.Posted by Derek Mueller at July 12, 2004 10:10 PM to Technologies